Refund policy

4. Return and Refund Policy

Return Eligibility

MAZEEG LLC accepts returns only when an item is defective, damaged, incorrect, or materially different from its description at the time of purchase.

Return requests must be submitted within 7 calendar days after confirmed delivery. To qualify for a return, the item must be returned in the same condition in which it was received, with all included accessories, components, tags, manuals, and original packaging. A receipt or other proof of purchase is also required.

Because many of our products are open-box, returned, or previously handled merchandise, cosmetic conditions that are consistent with the condition or grade disclosed in the product listing are not considered defects and are not grounds for a return.

Starting a Return

To request a return, contact us at mazeegllc@gmail.com within 7 calendar days of delivery. Please include:

Your order number
A description of the problem
Clear photographs or videos showing the defect, damage, incorrect item, or difference from the product description

Returns must be sent to:

[INSERT RETURN ADDRESS]

If your return is approved, we will provide a return shipping label and instructions explaining how and where to send the item. Items returned without prior authorization will not be accepted.

For return-related questions, contact mazeegllc@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If the item is damaged, defective, incorrect, or materially different from its description, contact us within 7 calendar days so we can evaluate the issue and determine the appropriate resolution.

MAZEEG LLC may deny a return when the reported damage or defect resulted from misuse, accidental damage, unauthorized modification, improper installation, or failure to follow the manufacturer’s instructions.

Non-Returnable Items

Returns are not accepted for:

Buyer’s remorse or a change of mind
Items purchased by mistake
Compatibility issues that were disclosed or could reasonably have been confirmed before purchase
Cosmetic conditions consistent with the condition or grade stated in the product listing
Items damaged through misuse, improper installation, neglect, or unauthorized modification
Final-sale or clearance items
Gift cards
Personalized or custom-order products
Personal-care products
Perishable goods
Hazardous materials, flammable liquids, or gases

Exchanges

We do not process direct exchanges. If your return is approved, return the original item and place a separate order for the replacement item.

European Union Right of Withdrawal

Where applicable, customers receiving merchandise in the European Union may have the right to cancel or return an online purchase within 14 days after delivery without providing a reason.

Returned items must be in the same condition in which they were received, with all accessories, tags, and original packaging, and must include proof of purchase. Unless the item is defective, materially misdescribed, or applicable law requires otherwise, the customer is responsible for return shipping costs.

Certain products may be excluded from the European Union right of withdrawal under applicable law. Nothing in this policy limits any mandatory consumer, legal-guarantee, or product-conformity rights that cannot lawfully be waived.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping charges are non-refundable unless otherwise required by applicable law.

Your bank or credit-card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact mazeegllc@gmail.com.