Shipping Policy

Effective Date: July 27, 2026

This Shipping Policy explains how MAZEEG LLC (“MAZEEG,” “we,” “us,” or “our”) processes and delivers orders placed through mazeegllc.com.

Shipping Destinations

We currently ship to eligible addresses within the United States. Available delivery services depend on the destination, product type, package size, and carrier restrictions.

International shipping is not currently available unless an international delivery option is specifically displayed during checkout.

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding federal holidays.

Processing time is separate from carrier transit time. During holidays, promotions, severe weather, or periods of unusually high order volume, processing may take longer. We will contact you if a significant delay affects your order.

Estimated Delivery Times

Unless a different estimate is displayed at checkout:

• Standard shipping within the contiguous United States generally takes 3–8 business days after shipment.

• The estimated total time from order placement to delivery is generally 4–11 business days.

• Deliveries to Alaska, Hawaii, U.S. territories, military addresses, and remote locations may require additional time.

Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, transportation interruptions, labor disruptions, holidays, security procedures, or other circumstances outside MAZEEG’s control may affect delivery.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed. Charges may depend on the destination, selected delivery method, weight, package dimensions, and product restrictions.

Any free-shipping promotion will be subject to the conditions displayed with that promotion.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing the carrier’s tracking information. Tracking activity may take up to 48 hours to appear after the shipping label is created.

Orders containing multiple products may be delivered in separate packages. If this occurs, you may receive more than one tracking number.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please review your address carefully before submitting an order.

If you discover an error, contact us immediately at mazeegllc@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

MAZEEG is not responsible for delivery delays or losses caused by an incorrect, incomplete, or undeliverable address supplied by the customer. If a package is returned to us, the customer may be responsible for additional shipping charges before the order is resent.

Open-Box Products

MAZEEG sells electronics and accessories that may include new, open-box, overstock, or otherwise specially identified merchandise. Open-box products may arrive in original, replacement, or previously opened packaging, as disclosed in the applicable product description.

Packaging condition alone is not considered shipping damage when the product was accurately identified and the merchandise itself arrives in the condition described.

Products Containing Batteries

Certain electronics containing lithium-ion or other regulated batteries may be subject to carrier restrictions. Expedited delivery, air transportation, or delivery to certain destinations might not be available for these products.

If a carrier restriction prevents us from shipping an item to the address provided, we will contact you and provide an available alternative or cancel and refund the affected item.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us at mazeegllc@gmail.com as soon as possible—preferably within 48 hours.

Please include:

• Your order number;

• A description of the issue;

• Photographs of the product and packaging; and

• A photograph of the shipping label.

Keep the product and all packaging until we complete our review. This section does not limit any rights provided under our Return and Refund Policy or applicable law.

Lost or Missing Packages

If tracking shows no movement for an extended period, contact us so we can assist with a carrier investigation.

If tracking shows that the package was delivered but you cannot locate it, please first check around the delivery location, ask other household members, and contact the carrier. You should then notify us promptly at mazeegllc@gmail.com.

Carrier investigations and replacement decisions are handled based on the facts of each order. MAZEEG is not responsible for packages stolen or misplaced after confirmed delivery, except where responsibility is imposed by applicable law.

Delays and Order Changes

We reserve the right to place an order on hold to verify payment, identity, delivery information, suspected fraud, or product availability.

If we cannot fulfill an item, we may cancel the affected item and issue a refund to the original payment method. We will notify you using the contact information provided with the order.

Contact Us

For shipping questions, contact:

MAZEEG LLC
9310 Old Kings Road South, Suite 1704
Jacksonville, Florida 32257
Email: mazeegllc@gmail.com
Phone: 904-902-8914 

This address is not an authorized return location unless MAZEEG provides return instructions in advance. Please review our Return and Refund Policy before sending any merchandise.